Shipping Policy

Order Processing:
  • All orders are processed within 1-2 hours.

  • Orders placed before 7 PM (local time) will be processed the same day.

  • Orders placed after 7 PM will be processed the next business day.

Delivery Options
  • Standard Delivery: Delivered within 3-4 hours..

  • Express Delivery: Delivered within 1-2 hours.

  • Same-Day Delivery: Available for orders placed before 7 PM (local time).

Delivery Areas:
  • We deliver to addresses within [Gorakhpur, Uttar Pradesh, India (from 273001 to 273017 for now].

  • Delivery charges vary based on location and delivery speed.

  • Standard Delivery: INR 30* to Express Delivery: INR 100*.

Special Instructions:
  • Please provide any special delivery instructions at checkout.

  • For large orders or special events, please contact us directly at 7570030333.

Tracking Your Order:
  • Once your order is shipped, you will receive a message and you can directly contact us for your delivery status for now.

Failed Delivery Attempts:
  • If the recipient is not available at the time of delivery, we will attempt to leave the package in a safe place or reschedule delivery.

  • Additional fees may apply for redelivery attempts.

Return Policy

Quality Guarantee:
  • We are committed to providing fresh and high-quality cakes. If you are not satisfied with your purchase, please contact us within 1-2 hours of delivery.

Return Conditions:
  • Due to the perishable nature of our products, we do not accept returns.

    If there is an issue with the quality or condition of the cake upon delivery, please take a photo and contact our customer service team immediately.

Refunds:
  • Refunds are issued on a case-by-case basis.

  • If approved, refunds will be processed to the original payment method within 2-3 business days.

  • For same-day delivery cancellations, please notify us at least 2 hours before the scheduled delivery time to be eligible for a refund.

Exchanges:
  • We do not offer exchanges. However, if there is an issue with your order, please contact us to discuss a resolution.

Contact Us:
  • For any questions or concerns regarding your order, please contact our customer service team at 7570030333 or email us at shivoy.bakers100@gmail.com.

-------------------------------------------------------

 This policy ensures clarity and transparency, helping customers understand their options and what to expect when ordering from your online cake delivery service.