Shipping Policy
Order Processing:
All orders are processed within 1-2 hours.
Orders placed before 7 PM (local time) will be processed the same day.
Orders placed after 7 PM will be processed the next business day.
Delivery Options
Standard Delivery: Delivered within 3-4 hours..
Express Delivery: Delivered within 1-2 hours.
Same-Day Delivery: Available for orders placed before 7 PM (local time).
Delivery Areas:
We deliver to addresses within [Gorakhpur, Uttar Pradesh, India (from 273001 to 273017 for now].
Delivery charges vary based on location and delivery speed.
Standard Delivery: INR 30* to Express Delivery: INR 100*.
Special Instructions:
Please provide any special delivery instructions at checkout.
For large orders or special events, please contact us directly at 7570030333.
Tracking Your Order:
Once your order is shipped, you will receive a message and you can directly contact us for your delivery status for now.
Failed Delivery Attempts:
If the recipient is not available at the time of delivery, we will attempt to leave the package in a safe place or reschedule delivery.
Additional fees may apply for redelivery attempts.
Return Policy
Quality Guarantee:
We are committed to providing fresh and high-quality cakes. If you are not satisfied with your purchase, please contact us within 1-2 hours of delivery.
Return Conditions:
Due to the perishable nature of our products, we do not accept returns.
If there is an issue with the quality or condition of the cake upon delivery, please take a photo and contact our customer service team immediately.
Refunds:
Refunds are issued on a case-by-case basis.
If approved, refunds will be processed to the original payment method within 2-3 business days.
For same-day delivery cancellations, please notify us at least 2 hours before the scheduled delivery time to be eligible for a refund.
Exchanges:
We do not offer exchanges. However, if there is an issue with your order, please contact us to discuss a resolution.
Contact Us:
For any questions or concerns regarding your order, please contact our customer service team at 7570030333 or email us at shivoy.bakers100@gmail.com.
-------------------------------------------------------
This policy ensures clarity and transparency, helping customers understand their options and what to expect when ordering from your online cake delivery service.